FixLab
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Keep hardware working. Keep business moving.

Your partner for the life of your electronics. Repair, refurbishment and hardware support that help businesses recover value, reduce disruption and keep useful equipment in service.

Talk to us about a repair program

  • Board-level repair on consumer and commercial electronics
  • Diagnostics, functional testing and refurbishment with consistent grading
  • Documented data sanitization and chain-of-custody

Track a repair

No sign-in

The phone number on file confirms it on the next step — that is the check, not a password.

Sending a batch instead? Your account manager gets the batch report; every unit in it is tracked the same way.

thefixlab.ca/repair/track

More value from every device.

For retailers, service providers and businesses that depend on their equipment. Bring us a difficult repair or a recurring program — we’ll help find the right path forward.

Board-level repair

Component- and board-level diagnostics and rework on consumer and commercial electronics — beyond swap-and-replace.

High-volume throughput

Batch intake and parallel work cells keep large repair programs moving — predictable capacity, not a backlog.

Diagnostics & testing

Structured fault diagnosis and post-repair functional testing so every unit leaves verified, not assumed.

Secure data handling

Documented data sanitization and chain-of-custody for devices that hold customer or business data.

Refurbishment & grading

Cosmetic and functional refurbishment with consistent grading — ready for resale or redeployment.

Reporting & SLAs

Per-batch reporting on turnaround, pass rates and dispositions — partners get the numbers, not just the boxes back.

Beyond swap-and-replace.

Board-level work is what separates a repair program from a parts swap. This is the same unit, opened one layer at a time — and what the system records at each of them.

Fig. 1 — exploded view As received

It arrives sealed.

A unit lands on the dock and is logged, barcoded and tracked into the system before anyone opens it. Nothing moves through the building unrecorded.

Recorded — unit id · barcode · batch

The display comes off.

Opened for structured fault diagnosis, so the repair path is determined per unit rather than guessed from the symptom written on the box.

Recorded — fault diagnosis · repair path

Battery and shielding out.

Cells and EMI shielding come out under ESD and safe-handling procedure before any board work starts — the same procedure every technician is trained to.

Recorded — esd · safe handling

The board is the job.

Component- and board-level diagnostics and rework: this is the layer that separates a repair from a parts swap. Storage is sanitized to a documented procedure, with chain-of-custody.

Recorded — component work · part traceability · data sanitization

It closes with its record.

Reassembled, functionally tested and signed off at a QC gate, then graded, packed and shipped with per-batch reporting.

Recorded — functional test · qc sign-off · grade

A generic unit, rendered rather than photographed on the floor: FixLab repairs consumer and commercial electronics, so the figure shows the layers a unit is built from rather than any one manufacturer’s device.

Not to scale

One traceable path, every device.

From the loading dock to the shipping label, each unit follows the same controlled, documented flow — and the record of it is what a partner actually buys.

Unit record

FixLab · Burlington, ON

What the system captures on every unit, at the station that owns it.

  1. Intake

    Batch received, logged, barcoded and tracked into the system.

    unit id · barcode · batch

  2. Diagnostics

    Structured fault diagnosis determines the repair path per unit.

    fault diagnosis · repair path

  3. Repair

    Board- and component-level repair in dedicated work cells.

    component work · part traceability

  4. Quality control

    Functional testing and a QC gate sign-off with full traceability.

    functional test · QC sign-off

  5. Ship

    Graded, packed and shipped — with per-batch reporting.

    grade · per-batch report

Captured digitally at the station that owns it — QC gates, part traceability and sign-offs. Audit-ready by design.

Dock → shipping label

Skilled hands. Connected workflows.

Repair expertise meets technology built around the work. With Navka, we connect the bench, the business and the customer — making quality and visibility part of the same service.

Automated intake & tracking

Connected intake and tracking keep the device, its repair history and its next step together.

Standardized test rigs

Repeatable functional tests replace ad-hoc checks, so pass/fail is objective and consistent.

Digital quality records

QC gates, part traceability and sign-offs captured digitally — audit-ready by design.

Shorter, predictable turnaround

Workflow automation removes the tracking and paperwork bottlenecks that slow repairs down — capacity you can plan around.

Built to a standard — and certifying to prove it.

Quality isn’t a slogan at FixLab; it’s a documented system. Our technicians are WISE-certified, and we’re building toward formal ISO 9001 and WISE ASC certification.

Standards register

Status as published

  • WISE-certified technicians

    Our repair technicians hold WISE certification — trained and tested to recognized electronics-repair competency standards.

    Certified

  • ISO 9001 — Quality Management

    We’re implementing an ISO 9001 quality management system — documented SOPs, QC gates and corrective-action processes — and working toward certification.

    In progress

  • WISE ASC — Authorized Service Center

    FixLab is pursuing WISE Authorized Service Center status, aligning our facility and processes to ASC requirements.

    In progress

“In progress” means implemented and working toward certification. Neither ISO 9001 nor WISE ASC is certified yet, and we won’t print a mark we haven’t earned.

Internal training that keeps quality consistent.

Great repair is a skill — so we invest in it. FixLab runs structured internal training programs and rapid new-product onboarding, so every technician works to the same standard and new device lines come online fast.

Structured training programs

A defined curriculum from safe handling to board-level repair and QC.

New-product onboarding

Fast, repeatable ramp-up when a partner introduces a new device or model.

Certification pathways

We support technicians toward WISE certification and continuous upskilling.

Curriculum
  • ESD & safe handling
  • Board-level diagnostics
  • Soldering & rework standards
  • QC & documentation
  • New-product onboarding

The right expertise, connected.

Business hardware belongs here. Looking for personal electronics or a broader technology solution? Meet the businesses that complement our work.

Oddly New · Electronics & repair

New, open box, used and refurbished electronics, with a local repair counter in Hamilton. Great technology with more life in it.

Visit Oddly New

Navka · Connected technology

Software, AI and physical tools brought together around better business and better everyday life.

Explore Navka’s AI and technology work

Let’s put your hardware back to work.

Tell us what you need to keep moving — a device, a team or an entire repair program. We’ll start with your priorities and build the right service around them.

hello@thefixlab.ca See our capabilities
7 – 760 Laurentian Dr, Burlington, ON B2B electronics repair · Built in Canada