FixLab
Track a repair Sign in

Every unit leaves with its record.

FixLab is a B2B electronics repair warehouse in Burlington, Ontario. We develop our own software automation — intake, testing, traceability and quality control — for high-quality repairs and short turnaround at the volume B2B partners depend on. WISE-certified technicians, documented quality at every step.

Talk to us about a repair program

  • Board-level repair on consumer and commercial electronics
  • Diagnostics, functional testing and refurbishment with consistent grading
  • Documented data sanitization and chain-of-custody

Track a repair

No sign-in

The phone number on file confirms it on the next step — that is the check, not a password.

Sending a batch instead? Your account manager gets the batch report; every unit in it is tracked the same way.

thefixlab.ca/repair/track

What comes through the door.

A dedicated warehouse for high-volume electronics repair — board-level expertise, consistent quality, and the throughput your supply chain can plan around.

Board-level repair

Component- and board-level diagnostics and rework on consumer and commercial electronics — beyond swap-and-replace.

High-volume throughput

Batch intake and parallel work cells keep large repair programs moving — predictable capacity, not a backlog.

Diagnostics & testing

Structured fault diagnosis and post-repair functional testing so every unit leaves verified, not assumed.

Secure data handling

Documented data sanitization and chain-of-custody for devices that hold customer or business data.

Refurbishment & grading

Cosmetic and functional refurbishment with consistent grading — ready for resale or redeployment.

Reporting & SLAs

Per-batch reporting on turnaround, pass rates and dispositions — partners get the numbers, not just the boxes back.

Beyond swap-and-replace.

Board-level work is what separates a repair program from a parts swap. This is the same unit, opened one layer at a time — and what the system records at each of them.

Fig. 1 — exploded view As received

It arrives sealed.

A unit lands on the dock and is logged, barcoded and tracked into the system before anyone opens it. Nothing moves through the building unrecorded.

Recorded — unit id · barcode · batch

The display comes off.

Opened for structured fault diagnosis, so the repair path is determined per unit rather than guessed from the symptom written on the box.

Recorded — fault diagnosis · repair path

Battery and shielding out.

Cells and EMI shielding come out under ESD and safe-handling procedure before any board work starts — the same procedure every technician is trained to.

Recorded — esd · safe handling

The board is the job.

Component- and board-level diagnostics and rework: this is the layer that separates a repair from a parts swap. Storage is sanitized to a documented procedure, with chain-of-custody.

Recorded — component work · part traceability · data sanitization

It closes with its record.

Reassembled, functionally tested and signed off at a QC gate, then graded, packed and shipped with per-batch reporting.

Recorded — functional test · qc sign-off · grade

A generic unit, rendered rather than photographed on the floor: FixLab repairs consumer and commercial electronics, so the figure shows the layers a unit is built from rather than any one manufacturer’s device.

Not to scale

One traceable path, every device.

From the loading dock to the shipping label, each unit follows the same controlled, documented flow — and the record of it is what a partner actually buys.

Unit record

FixLab · Burlington, ON

What the system captures on every unit, at the station that owns it.

  1. Intake

    Batch received, logged, barcoded and tracked into the system.

    unit id · barcode · batch

  2. Diagnostics

    Structured fault diagnosis determines the repair path per unit.

    fault diagnosis · repair path

  3. Repair

    Board- and component-level repair in dedicated work cells.

    component work · part traceability

  4. Quality control

    Functional testing and a QC gate sign-off with full traceability.

    functional test · QC sign-off

  5. Ship

    Graded, packed and shipped — with per-batch reporting.

    grade · per-batch report

Captured digitally at the station that owns it — QC gates, part traceability and sign-offs. Audit-ready by design.

Dock → shipping label

We build the automation that makes quality repeatable.

Speed and quality usually pull against each other. FixLab closes that gap by developing its own automation — for intake, testing, traceability and quality control — so the right outcome is the default, at scale.

Automated intake & tracking

Every device is logged, barcoded and tracked through each station — no lost units, full history.

Standardized test rigs

Repeatable functional tests replace ad-hoc checks, so pass/fail is objective and consistent.

Digital quality records

QC gates, part traceability and sign-offs captured digitally — audit-ready by design.

Shorter, predictable turnaround

Workflow automation removes the tracking and paperwork bottlenecks that slow repairs down — capacity you can plan around.

Built to a standard — and certifying to prove it.

Quality isn’t a slogan at FixLab; it’s a documented system. Our technicians are WISE-certified, and we’re building toward formal ISO 9001 and WISE ASC certification.

Standards register

Status as published

  • WISE-certified technicians

    Our repair technicians hold WISE certification — trained and tested to recognized electronics-repair competency standards.

    Certified

  • ISO 9001 — Quality Management

    We’re implementing an ISO 9001 quality management system — documented SOPs, QC gates and corrective-action processes — and working toward certification.

    In progress

  • WISE ASC — Authorized Service Center

    FixLab is pursuing WISE Authorized Service Center status, aligning our facility and processes to ASC requirements.

    In progress

“In progress” means implemented and working toward certification. Neither ISO 9001 nor WISE ASC is certified yet, and we won’t print a mark we haven’t earned.

Internal training that keeps quality consistent.

Great repair is a skill — so we invest in it. FixLab runs structured internal training programs and rapid new-product onboarding, so every technician works to the same standard and new device lines come online fast.

Structured training programs

A defined curriculum from safe handling to board-level repair and QC.

New-product onboarding

Fast, repeatable ramp-up when a partner introduces a new device or model.

Certification pathways

We support technicians toward WISE certification and continuous upskilling.

Curriculum
  • ESD & safe handling
  • Board-level diagnostics
  • Soldering & rework standards
  • QC & documentation
  • New-product onboarding

Repair, retail and specialist technology.

FixLab serves business customers through hardware service and repair, and consumers through selected technology retail. Independent specialist Navka supports custom AI and integration projects.

FixLab · B2C Retail

A consumer retail channel for selected computing, connected-home products and practical technology, with in-person guidance and setup support.

Ask about consumer retail

Navka · Independent AI & Technology Partner

Custom AI, self-hosted and edge deployments, mini-PC systems, software integration, installation, technical support and robotics integration.

Explore Navka’s AI and technology work

Scale your repair operations with a partner built for it.

Tell us about your devices, volumes and turnaround targets — we’ll show you how FixLab’s software-driven repair warehouse fits your supply chain.

hello@thefixlab.ca See our capabilities
7 – 760 Laurentian Dr, Burlington, ON B2B electronics repair · Built in Canada